Credits are energy bars that power Helpers to do the work with multiple AI models. Each workspace under your Sintra account has its own plan and available credit amount. These credits cannot be transferred to a different account or workspace, as they are tied to an individual workspace.
Credits are required for the Helpers to function and use AI models.
If a workspace runs out of credits, Helpers will stop working.
Credit usage
Credits are only used for automations and actions you or your team start. Background features that improve your overall experience don’t use credits.
Credits are used when:
You or your workspace team members chat with Helpers;
You or your workspace team members use Helper use-cases (task prompt suggestions);
Helpers reply or complete tasks in chat.
Background tasks or setting up automations will not use credits.
Let’s look at a few examples on credit usage:
Action | Credit used? |
You answered a guided question | ❌Not used |
Helper used another app or service you connected (an integration) | ✅Used |
Soshie crafted weekly posts in the Social Media Manager Automation | ✅Used |
Social media post was scheduled and published | ❌Not used |
You added a snippet or a file to Brain AI yourself | ❌Not used |
The helper saved information or a file in Brain AI when prompted | ✅Used |
Image was generated | ✅Used |
Helper sent a reply | ✅Used |
Helper sent an email on your behalf | ✅Used |
Helper did not respond to your message in chat | ❌Not used |
Team member is chatting with a Helper | ✅Used |
How much credits do different actions in Sintra use?
Action | Credit cost* |
Image created in chat | 1 credit |
Social media post created in chat | 1 credit |
Social media post created on-demand in Social Media Manager automation | 0 credits |
Message sent in chat to Helper | Varies between 0.1 to 1 credit; the longer the chat thread, the more credits it will use due to memory cache. For optimal credit use, separate different tasks into separate chats. |
Helper sent a message response to your message | 0.1 credit |
Retrieved emails from past week in chat | 1 credit |
Scraped a website in chat | 0.5 credit |
*Credit costs are approximate and can shift minimally depending on the information provided to your Helper in the chat.
Viewing workspace credit usage
You can see how much remaining credits you have in a workspace on the web app at app.sintra.ai.
Accessing credit overview
To access your workspace credit overview, do the following:
Make sure you are in the workspace the usage of which you want to review at app.sintra.ai on web. To check the workspace you are in, click on the square workspace icon in the upper-left corner. The workspace you are in will be highlighted.
Open your workspace settings by clicking on the cog-wheel icon in the bottom-left corner.
Go to the “Usage & Billing” section.
💡 Statistics of your credit use on different tasks will be available soon!
Information in credit overview
Once you’re there, you will see information about your workspace’s:
Credits remaining for this month are displayed in the top-right corner of the usage card. E.g. 100/200 means 100 credits are left for this month, ending on the day of the month your plan was activated.
Credits used this month are displayed on hover in the grey part of the usage bar. This is what you have worked through so far.
Credit reset date is under your usage bar. Credits are set to reset on the day of the month you started your subscription.
Current workspace plan is just below Your Subscriptions section.
Workspace credit plans
Workspace plans include a preset number of credits each month, depending on:
Where you signed up (your payment provider): our website checkout, Apple App Store, or Google Play Store
The plan you purchased (Individual helper or Sintra X)
You can also purchase credit top-ups (Helper energy), at any time. Top-ups have set numbers of credits, are non-refundable, and are only available as plans. You’ll find the full list of the available top-up plans in your “Usage & Billing” section, and you can find more details on workspace credit plans in our article on Sintra’s plans and pricing.
FAQ
What is a credit?
What is a credit?
A credit is an energy bar your Helper uses to work. It's a measure unit for advanced AI usage.
What happens if I run out of credits?
What happens if I run out of credits?
Your Helpers will stop working once there aren't any remaining credits left. You’ll get a pop-up notice once you're low on credits and will be able to purchase credit top-ups to obtain more credits.
How can I top up my credits?
How can I top up my credits?
You can purchase Helper energy top-ups as an add-on to your workspace's plan:
Open your workspace settings;
Select “Usage & Billing”;
Under the “Your Subscriptions” section, next to your current plan labeled as “Workspace Plan”, click "+ Add credits"
Choose your top-up plan. You will see the up-front price for the credits to be added to your account as "Today's charge". The renewal price will include both your workspace plan and the credit top-up subscription as "Next Payment".
Select “Pay now”.
Once that is done, you’ll have more credits and your monthly renewal price will according to the top-up plan of your choice. You'll be able to change your credit top-up plan (upgrade or downgrade it) at any time by clicking "Change my plan".
How can I remove credit top-ups from my subscription?
How can I remove credit top-ups from my subscription?
You can cancel your credit top-up plan for the next billing period by going to workspace's "Usage & Billing" section -> Clicking "Change my plan" under the credit plan -> Clicking "Remove" under the credit plan you wish to remove.
Once this is done, you’ll keep your current credit limit for the rest of the month and won't need to pay for the credit top-up the next month.
How can I cancel my subscription?
How can I cancel my subscription?
You can cancel and manage your workspace subscription by going to the “Usage & Billing” section of your workspace settings and clicking “Manage billing” under the "Payment & Invoices" section. It will open a Billing portal that will list all of the active subscriptions associated with your account.
How do I download my invoices?
How do I download my invoices?
You can download your invoices by going to the “Usage & Billing” section of any workspace and clicking “Manage” on your plan. It will open a Billing portal that will list all of the invoices associated with your account. You can download them in .pdf from there.
How do I get more credits?
How do I get more credits?
You can only get more credits by upgrading your plan in your workspace's “Billing & Usage” section.
When does my monthly credit limit reset?
When does my monthly credit limit reset?
Your monthly credit limit will reset on a monthly basis, on the same date and time that you started your subscription. For a detailed date and time, check your billing section.
Can I buy a top-up of credits?
Can I buy a top-up of credits?
Yes, you can choose one of multiple credit top-up plans in the "Usage & Billing" section.
Can I get free credits?
Can I get free credits?
You get 20 free credits when you create a new workspace in your existing Sintra account. Keep in mind that you must have a paid subscription first in order to create new workspaces with free credits.
How do I switch between different workspace settings?
How do I switch between different workspace settings?
You can navigate your workspace settings by switching the workspaces at the top-left first and going to settings from there.
What if I don’t use up the credits purchased?
What if I don’t use up the credits purchased?
If you do not use up the credits included in your plans, they will not roll over to the next billing period and will reset at the next charge date. You can request a full refund for your workspace plan if the initial purchase was made in the last 14 days. Credit top-ups are non-refundable.
Do unused credits roll over to the next month?
Do unused credits roll over to the next month?
Unused credits do not roll over to the next billing period. They reset at the start of each billing cycle.
Can I get a refund for unused credits?
Can I get a refund for unused credits?
We don't offer refunds for unused credits. You're eligible for a full workspace plan refund in the first 14 days of your purchase. After these initial 14 days, you will not be eligible for a refund. Credit top-ups are non-refundable.