When you start out using Sintra, you will be guided through an onboarding process during which information on your business or project is collected and stored in the Brain AI of your first workspace. The first workspace is created by default. Let's dive into what Sintra workspaces are, what types of workspaces exist, and how to utilize them!
What is a workspace?
A workspace in Sintra is your working environment for a single project, client, or business. The workspace is designed to gather and store information for one business; hence, if you have multiple projects you want to work on that have separate information, social media, or email accounts, you should create separate workspaces for each one to ensure your experience with Sintra is smooth.
The longer you use and engage in a workspace, the more context is collected on your business, and the better the Helpers perform with time.
Each workspace has its own:
Inbox, which shows tasks requiring your input that are related to this workspace.
Brain AI profile, which acts as a personalised library and:
contains information on your business or project.
allows setting up integrations with other platforms.
Learn more about Brain AI.
Subscription plan.
Helpers that are aware only of the context stored in this workspace's Brain AI. Learn more about Sintra's Helpers.
Automations that work quietly in the background.
Chat history of conversations with that specific workspace's Helpers.
Types of workspaces
In order to create a workspace in Sintra, you must have an active Sintra subscription. Sintra has 2 workspace types:
Individual workspaces
Team workspaces
All of the workspaces you create under your account by default will be individual workspaces. This means that only you will be able to access it with your email address and password.
You can always upgrade any workspace to a team workspace for free. Upgrading to a team workspace allows sharing access to the information stored in the Brain AI as well as to the Helpers, with each added team member, enabling a smoother collaboration.
People added as team members to a workspace have their own logins and do not have to have a Sintra subscription; however, they will only be able to access and work in the workspace they were added to, since the workspace owner pays for the Sintra subscription.
Multiple workspaces
When you sign up for Sintra, one workspace is created for you automatically. A workspace is designed to serve one business — so if you manage multiple projects, businesses, or social media accounts, you'll need a separate workspace for each.
You can create an unlimited number of workspaces for free. Your main workspace comes with 250 credits to get you started, and each additional free workspace includes 20 credits.
Each workspace has its own knowledge base, integration connections, and Helper chats. Helpers can only access information within their own workspace, so there's no risk of mixing up data across different projects or businesses.
Adding a new workspace
New workspaces can be added by you or by our support team. To add a new workspace, do the following:
Click on the workspace icon at the top-left corner.
Click the "+" sign (note: it won't be visible if you already have 5 workspaces).
Give the workspace a name and choose a color.
That's it - you will have a new workspace created!
Removing a workspace
If you wish to remove a workspace, make sure you have more than one, as you need to have one workspace at all times. Otherwise, the app will not allow removing a workspace.
To remove a workspace, do the following:
Go to the workspace you wish to remove.
Go to the Brain AI tab at https://app.sintra.ai/brain.
Click the "Manage" button above your Brain AI profile card.
Click "Delete Profile".
Confirm this action.
Then the workspace will be removed, and you will return to the first available workspace from the workspaces list! Keep in mind that deleted profiles cannot be retrieved.
Switching between workspaces
You can switch between profiles to ensure the AI always references the correct knowledge base for each project. This helps avoid confusion and maintains high-quality responses. To do so, follow the steps below:
Click on the workspace icon in the upper-left corner (the only colored button).
Click on the workspace from the list visible.
The workspace icon will change. To double-check if you're in the right workspace, go to the Brain AI tab (brain icon), and you will see the workspace you are in.