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Facebook page/Instagram profile is not visible in dropdown

Learn what to do if you're setting up social media manager and cannot see your Facebook and/or Instagram social media profiles in the dropdown selection.

Amber avatar
Written by Amber
Updated over a week ago

If you do not see your Facebook and/or Instagram social media profiles in the dropdown during Social Media Manager setup - do the following:

  1. Make sure you're connecting a Facebook page that is linked to a Meta Business profile. Learn how to set up a Meta business account.

  2. Make sure the Instagram account is either Creator or Business and is linked to the Facebook page that is linked in Meta Business account. Learn how to link an Instagram account to Facebook page.

  3. Once you're sure the Facebook page and Instagram Creator/Business profiles are set up correctly - set up the integration connection again.

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