When you chat with our helpers - you may face issues. Most often times it happens because:
The request/prompt is ambiguous, leading to helper misunderstanding the request;
The request/prompt asks to perform an action the helper cannot execute due to the app's technical configuration.
If you are certain the task can be executed from a technical end and tried paraphrasing the request - opening a new chat with the same helper often times will solve your issue.
When to open a new chat with a helper?
There are multiple cases when opening a new chat with a helper is the best step for troubleshooting your issue within the chat interface. Let's dive in to few examples, when opening a new chat with a helper is likely to solve your issue:
If you're certain an action can be executed, but the helper does not perform it
If the helper promises a future deadline and promoting the helper to "do it now" does not help
The helper stops responding
Why open a new chat with a helper?
There's a reason to why opening a new chat with a helper works.
Improves Helper's performance
If a chat contains too many prompts or becomes too long, it can affect the Helper's output quality. By opening a new chat, you ensure that the Helper can process and respond more effectively, maintaining the quality of the interaction.
Helps identify if it's an issue of the specific chat
Checking if an issue persists in a new chat can help identify whether the problem is related to the specific chat session or a broader issue with the system.
If the issue does not occur in a new chat, it indicates that the problem was isolated to the previous session, possibly due to memory retention issues or other session-specific factors. This approach can also help in identifying if the problem is due to temporary glitches or inconsistencies in the system's functionality.