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Learn when opening a new chat with a helper is a good troubleshooting step and why is it like so.

Opening a new chat with a helper: when and why

Learn why clearing your browser's cache and cookies may help troubleshoot your issue and when to use this step.

Clearing browser's cache and cookies: when and why

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Learn the reasoning for trying certain troubleshooting steps we offer.

Why do we offer certain troubleshooting steps?

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