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Common Errors & Issues and How to Resolve Them
Common Errors & Issues and How to Resolve Them

Find solutions to common errors encountered while using Sintra App, including login issues.

Ava avatar
Written by Ava
Updated over a week ago

Errors:

Error: [Function call] received an unexpected keyword argument [when trying to take actions on other platforms].

  • Ask the helper to execute the tool once more.

  • Try removing the keyword in brackets from your content.

Error: There was an issue error appeared when adding a connection in settings.

  • Check whether all required permissions for creating a connection were granted in the pop-up window.

  • Try adding the connection once more.

Error: An error occurred while using the tool: 'id' / Image upload failed.

  • Check whether the upload failed on the external platform.

  • If you are uploading an image, check if the image link is valid and can be accessed publicly.

Error: You need to be subscribed to access this resource pop-up.

  • Refresh the page and open the app.sintra.ai homepage to see the products available to you.


    If these solutions don’t resolve your issue, please reach out to our customer care team for further help - we are positive there is a fix.

Other issues:

One-time Password Does Not Arrive in My Inbox

  • Submit the request again and check your spam folder.

  • Try again after a few minutes.

  • Reach out to our customer care team to set a password for your account.

Email Entered at Checkout Has a Typo / I need to use a different email

Contact customer support and provide the registered email or your name and billing address, as well as the email address you want to use.

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