Sintra App Subscriptions
If you have a Sintra App subscription (Sintra X or individual helpers), you can find your invoice history and update payment details by following these steps:
Go to Account Settings by clicking the cogwheel icon in the bottom-left corner;
Scroll down until you reach "Billing details" section.
Select "Manage Billing".
Scroll down to the Invoice History section to find and download your past invoices.
If you need additional information to be included in your invoice, please send the details along with your invoice ID to [email protected].
VAT
At the time of purchase, the order is processed as a B2C transaction. Our checkout flow does not request or collect VAT identification numbers, as our service is sold exclusively to consumers.
Because of this, we are required to apply VAT based on the customer’s location, and the invoice was issued correctly under EU VAT rules. We’re not able to retroactively change the tax treatment or reissue the invoice as a B2B purchase. All of our transactions are currently treated as business-to-customer. We collect VAT on behalf of your country and use the EU VAT MOSS system, which covers all European countries.
If VAT is not applicable for you or your company, you may download the needed invoice from your account and then claim the tax return in your local tax office.