At Sintra, we stand behind our product with a 14-day money-back guarantee. It lets you try our app risk-free and get a full refund if you're not satisfied.
Am I eligible for a refund?
All customers are eligible for a refund during the first 14 days of their Sintra X subscription.
The refund request must be submitted via email or support chat within 14 days of starting your Sintra X subscription.
How do I request a refund?
Contact our support team within the 14-day period by chat or email.
State that you want a refund and confirm the ownership of your account.
Cancel your subscription by including this in your request for us or cancel it manually in your app's Billing Settings.
Canceling your subscription alone does not automatically trigger a refund.
We may ask for feedback on your experience. Providing it is not mandatory for receiving a refund.
Once your request is accepted, you will receive a confirmation from our team. Your refund will be issued to your original payment method.
After we confirm the refund has been issued, the retrieval directly depends on your bank's processing speed. Refunds are typically processed within 5-10 business days.
Your refund may take additional time to appear in your account depending on your payment method, payment status, and bank policies.
Use the Help button to contact us with any questions about our money-back guarantee and if assistance with a refund is needed. We're here to help you have a positive experience with Sintra.