At Sintra, we stand behind our product with a 14-day money-back guarantee. This policy ensures that you can try our service risk-free and get a full refund if you're not satisfied.
Eligibility
All customers are eligible for the money-back guarantee.
The refund must be requested within 14 days of starting your paid subscription.
How to Request a Refund
Contact our support team within the 14-day period.
State that you want a refund and provide any relevant details.
Cancel your subscription if you haven't already done so.
Important: Canceling your subscription alone does not automatically trigger a refund. You must explicitly request it from our support team.
Refund Process
After we receive your refund request:
We typically process it within 3-5 business days.
The refund may take up to 10 business days to appear in your account, depending on your payment method and bank.
Additional Information
We may ask for feedback about your experience, but this is not mandatory for receiving the refund.
The guarantee applies to your initial purchase or subscription start.
If you have any questions about our money-back guarantee or need assistance with a refund, please don't hesitate to contact our support team. We're here to help ensure you have a positive experience with Sintra.