What is a Sintra AI workspace, and how does it work?

When you run more than one business, work with a team, or manage clients, you need each set of information kept in its own place.

Sintra AI workspaces do exactly that: each workspace is a separate home with its own knowledge, tools, chats, and credits, so your AI employees always work with the right context.

What is a workspace

A workspace is the home for one business, brand, project or client. If you run several businesses with separate information, social media or email accounts, give each one its own workspace.

Each workspace has its own:

Brain AI, including the Brand Kit and business profile. This is the knowledge every AI employee in the workspace works from. Learn more in Brain AI explained.
Integrations and connected social accounts.
AI employee chats and inbox.
Automations and scheduled tasks.
Website (one per workspace).
Plan and credits.

AI employees can only see the workspace they're working in, so information from one business never mixes with another. The more complete and current a workspace's Brain AI is, the better your AI employees' work for that business.

What Sintra AI can do with workspaces

Keep each business separate. Give every business, brand, or client its own workspace with its own knowledge, brand, social accounts, and website.
Bring your team in for free. Turn any workspace into a team workspace and invite as many teammates as you need, at no extra cost.
Share knowledge, keep chats private. Everyone in a team workspace works from the same Brain AI and shared integrations, while each person's chats stay private.
Size credits to each business. Each workspace has its own plan and credits, so a busy business can have a bigger plan and a quiet one a smaller one.

Example use cases

One owner, three businesses. You run a bakery, a catering service and a cooking blog. Each gets its own workspace, so posts for the bakery never mention catering prices, and each one posts only to its own social accounts.
A shared workspace for your staff. You add your three employees to your business workspace. They ask "How do we handle a late cancellation?" in chat, and get an answer based on your own policies in Brain AI.
An agency with a workspace per client. Each client's Brand Kit, tone of voice and social accounts live in their own workspace, so every caption, email and image matches that client's brand.
A side project kept apart. You start a new product line and test ideas in a separate workspace, without adding anything to your main business's Brain AI.
A business partner who joins in. Your co-founder gets their own login to the shared workspace, connects their own email and calendar, and works with the same AI employees and knowledge as you.

Individual and team workspaces

There are two types of workspace.

Individual workspace. Every workspace you create starts as an individual workspace. Only you can access it, with your own login.

Team workspace. You can switch any workspace to a team workspace for free and invite teammates.

Team members:

get their own logins;
don't need their own Sintra AI subscription;
use the workspace's plan and credits;
only see the workspace they were added to.

Workspaces and credits

Credits power everything your AI employees do, from chat replies to images and scheduled tasks. Credits always belong to a workspace, not to an account.

One subscription covers one workspace, and each workspace's plan sets its monthly credits. Three separate businesses mean three subscriptions.

An extra workspace without its own plan comes with a small allowance of 20 credits a month. When a business in an extra workspace needs more, give that workspace its own subscription plan.

How credits are used in a workspace:

Credits are used when you or your team members chat with AI employees, when AI employees reply or complete tasks, use a connected app, create images or video, and each time a scheduled task runs.
Some things are free, such as adding a file or note to Brain AI yourself, creating an automation, and publishing a post you've already approved.
Everyone in a team workspace uses the same credit pool. The more people work in a workspace, the faster its credits are used.
Credits can't be moved between workspaces or accounts, so plan which business gets which plan before you start.
Credits reset each month on the day your subscription started, and unused credits don't roll over.

To check a workspace's balance, open that workspace, click the cog-wheel icon in the bottom-left corner to open workspace settings, and go to Usage & Billing.

You'll see the credits left, credits used, the reset date, and the current plan. Your balance and reset date also show in the top-right corner of the homepage.

Note: Each workspace is billed separately. Before you buy or change a plan, make sure you've picked the right workspace, so the plan and its credits land where you need them.

Step by step: add, switch, and remove a workspace

Step 1: Add a new workspace

Click the workspace icon in the top-left corner.
Click the "+" sign.
Give the workspace a name.

Your new workspace is ready. Start by filling in its Brain AI, so your AI employees know that business.

Tip: The workspace name is also used in your free website address, so pick a name you're happy to share.

Step 2: Switch between workspaces

Click the workspace icon in the top-left corner.
Choose the workspace you want from the list.

Tip: Check which workspace is active before you start a new chat, so your AI employees use the right knowledge.

Step 3: Remove a workspace

You always need at least one workspace, so you can only remove a workspace if you have more than one.

Open the workspace you want to remove.
Go to the Brain AI page.
Click "Manage" above the Brain AI card.
Click "Delete Profile" and confirm.

Deleted workspaces can't be recovered. Make sure you have cancelled your subscription tied to the workspace you want to delete. Brain AI files can be downloaded one by one, so download anything you want to keep first.

Work together in a team workspace

Team workspaces let your whole team work with the same AI employees and the same business knowledge. Adding team members is free, and there's no limit on how many people you can add.

Invite team members

Open the workspace you want to share.
Go to account settings, then team members.
Enter your teammate's email address.

Your teammate receives an invitation by email. There's no extra cost, and they don't need their own subscription.

What your team shares

Brain AI. Everyone works from the same knowledge, Brand Kit, and business profile, and anyone in the team can add to it.
Shared integrations. Business accounts that the workspace owner connects, such as Facebook, Instagram, Google Sheets, and Meta Ads, can be used by everyone in the workspace.
Credits. Everyone uses the workspace's plan and credits.

What stays private

Chats. Each person's chats with AI employees are visible only to them. Teammates can't see each other's chats.
Memory. What AI employees remember about you personally stays private to you.
Your own email and calendar. Each team member can connect their own Gmail and Google Calendar, or Outlook, so their mail stays personal.
Your own automations. A recurring automation notifies, and can be edited by, only the person who created it.

Note: Everything in Brain AI is visible to all members of the workspace. You can't mark individual Brain AI files as private right now, so keep anything that shouldn't be shared out of Brain AI.

Owner and member permissions

A team workspace has two roles: the owner (also called admin) and members.

The owner can do everything in the workspace, including:

add and remove team members
connect shared integrations, such as Facebook, Instagram, Google Sheets and Meta Ads
upgrade, downgrade or cancel the workspace's plan
delete files and notes in Brain AI

Members can:

chat with every AI employee in the workspace
use Brain AI and add knowledge to it
use the shared integrations the owner connected
connect their own email and calendar (Gmail and Google Calendar, or Outlook). Members can't connect shared integrations.

Manage several workspaces

Give each business, brand or client its own workspace. That keeps every Brand Kit, set of social accounts, and website separate, and stops your AI employees from mixing up information.

As the owner, you can open all of your workspaces, while each teammate only sees the workspace you add them to.

A few things to plan for:

One brand per workspace. Each workspace holds one Brand Kit, one set of social accounts, and one website.
One Brain AI per workspace. A Brain AI can't be shared between workspaces. If several businesses need the same core information, such as company policies, keep one central folder on your computer, upload it to each workspace, and update each copy when something changes.
One plan per workspace. Each workspace has its own plan and credits, and credits can't be moved between workspaces.

Best practices for organising your workspaces:

Separate unrelated businesses. Mixing two clients in one Brain AI leads to inaccurate results.
Keep related information together. If one client offers several services, keep them all in that client's workspace.
Review your workspaces regularly. Remove workspaces you no longer use.
Keep Brain AI current. Replace outdated documents instead of adding new versions next to them.
Start simple. Set up your simplest business first, see how it works, then add the others.

FAQ

What is a Sintra AI workspace?

A workspace is the home for one business, brand, project or client. It has its own Brain AI, integrations, chats, automations, website, plan, and credits, and your AI employees only use the information inside it.

Can my team use Sintra AI for free?

Yes. Adding team members to a workspace is free and unlimited. Team members get their own logins and don't need their own subscription, as they use the workspace's plan and credits.

How are credits used in a team workspace?

Everyone in the workspace uses the same credit pool. Each chat message, AI employee reply, image, video, and scheduled task run uses credits from that workspace, no matter who started it. The more your team uses the workspace, the faster its credits are used.

How many workspaces can I have, and do they cost extra?

You can create as many workspaces as you need, free of charge. One subscription covers one workspace, so each business you run actively needs its own plan. An extra workspace without its own plan comes with a 20 credit allowance.

I created an extra free workspace. Can I use my main plan's credits in it?

No. Credits belong to the workspace they were bought for and can't be moved between workspaces. Your extra workspace uses its own free allowance, or its own plan if you add one.

I bought a plan for the wrong workspace. What can I do?

Contact our support team through Help in the app or at [email protected], and tell them which workspace the plan should be on. To avoid this, always check which workspace is selected before you buy or change a plan.

Can my teammates see my chats?

No. Teammates share the workspace's Brain AI, but each person's chats with AI employees are private.

Can I choose which workspaces a team member can access?

Yes. A team member only sees the workspaces they've been invited to. Invite them only to the workspaces they need.

Can I use one subscription for several businesses?

No. One subscription covers one workspace, so use one workspace per business, each with its own plan. Three separate businesses mean three subscriptions.

I'm an agency. Is there agency billing for my clients' workspaces?

Agency billing is arranged with a person rather than in the app. Contact our support team through Help in the app or at [email protected], and they'll pass your question to our sales team, who'll get in touch with the options.

Can I white-label Sintra AI and sell it under my own brand?

No. The Sintra AI app can't be rebranded. What your AI employees create for each client carries that client's branding, and you can build custom AI employees with their own names and avatars.

Should my clients create their own Sintra AI account, or can I manage them from mine?

Both work. You can create a workspace for each client under your account and invite the client as a team member. Or the client can have their own subscription and invite you as a team member of their workspace. In both cases, each client's information stays in its own workspace.

Can my client connect their own social media accounts to a workspace I own?

Shared business accounts, such as Facebook, Instagram, Google Sheets and Meta Ads, are connected by the workspace owner. Members can't connect shared integrations; they can only connect their own email and calendar.

Can I share one Brain AI across several workspaces?

No. Each workspace has its own Brain AI. If several workspaces need the same information, upload the same files to each one and update each copy when something changes.

What happens to my data if I delete a workspace?

A deleted workspace can't be recovered, so download any Brain AI files you want to keep first. You also need to keep at least one workspace at all times.