Integrations occasionally encounter issues, such as connection errors or configuration challenges. The following article focuses on Facebook+Instagram integration-specific troubleshooting, addressing common problems and providing actionable solutions.
Removing an incorrectly added Facebook account
If you've added the wrong Facebook account to Sintra, follow these steps to remove it and start over:
Remove the Facebook and Instagram connection from your Sintra account.
Open an Incognito or Private window in your browser.
Log into your Sintra account at Sintra App Login.
Reconnect the appropriate Facebook Business account.
Troubleshooting auto-login and connection issues
If Sintra auto-logins to an unwanted Facebook or Instagram account, connection seems to fail or the integration option does not allow you to add a new account, try these solutions:
Use Incognito or private mode
Open an Incognito/Private tab in your browser. Cookies won’t be saved, preventing auto-login to the wrong account.
Visit Sintra App Login and sign in.
Navigate to the Sintra Brain AI page and attempt to reconnect the desired account.
Use a different browser
Launch a browser that doesn’t store saved login information.
Sign into Sintra as usual and reconnect the required account.
Sign out from all facebook accounts and clear cache and cookies completely
Log out of all your Facebook accounts on your current browser.
Clear saved cookies and browser cache completely.
Log into Sintra App Login and retry the integration process.
Summary
To effectively manage Facebook account integrations in Sintra, ensure you:
Remove incorrect accounts before starting over.
Use Incognito mode, different browsers, or clear cookies to bypass auto-login issues.
Follow the structured steps for linking new accounts through the Brain AI section.
These troubleshooting solutions should help you resolve any challenges with Facebook integration in Sintra efficiently.