Google Drive integration in Sintra allows 2 actions:
saving to Google Drive
uploading files to Brain AI or Helper chats from the Google Drive, instead of the device
This integration does not support accessing or saving files in Google Workspace shared drives, nor does it allow editing or accessing existing Google Drive files. Files can only be saved to designated locations such as the root directory or pre-defined Helper folders. Sintra supports saving specific file types, including PDF, DOCX, XLSX, and TXT formats. Additionally, Helpers cannot directly browse, fetch, or access files even if folder permissions are public.
Saving to Google Drive
You can save documents either directly to:
The main (root) Google Drive is called "My Drive";
(New feature) a Helper's personally generated folder.
Saving to the root of Google Drive
To save the document or file is simple to your Google Drive is simple.
Here are two ways to do that:
Ask the helper in chat to "save this to Google Drive". You can include a file's name that should be set.
You will receive a pop-up that will ask to confirm this action to be done:
Press "Approve" and the file will be saved to your Google Drive.
2. Press the "Save to Google Drive" button, that is below the helper's response in the chat. It lets you export what’s in this chat (a message, summary, or generated doc) into your Google Drive as a file.
Click it, choose the file type/name (and folder if available), then confirm—Sintra will create the file in Drive so you can share it or keep it for later.
Saving to the Helper's personal Google Drive
Our new functionality now also allows Helpers to create their own folder in Google Drive (one folder per Helper). While this does not allow accessing files, it eases locating the files saved by the Helper within the Google Drive itself.
The process is similar to saving to the root Google Drive; however, in order to also create a folder, you also need to create a file at the same time (at least for the first time).
For the first time, use the following prompt: "Save a file called [insert the name you want this file to be called] and place it in a new folder called [insert the name of this folder]".
You will receive a similar pop-up:
The "File Name" will display the placement of the file in this sense : [folder name]/[file name].[format]
Simply click "Approve" and then you will have a folder in your Google Drive that will contain a spreadsheet that Helpers will be able to access.
To save files to the same folder in the future, simply ask the Helper the following: "Save this file and place it in a folder called [insert the name of this folder]."
Retrieving files from Google Drive
Files saved in Google Drive cannot be retrieved by Helpers. In order to retrieve a file that is saved in the Google Drive, you need to upload it directly in the chat. You can do so by either downloading that file to your device and then uploading it to the chat, or simply clicking the paper-clip icon and choosing the option to upload from a Google Drive. For image files, download the file to your device and manually upload it into the chat interface to proceed. For text-based documents or lists, you can copy relevant file names or sections and paste them directly into the chat for processing.
Troubleshooting Google Drive Integration Issues
If Sintra displays errors like "already connected" during integration:
Disconnect the Current Google Drive Account:
Navigate to your Brain AI profile.
Locate the connected Google Drive account.
Click on the “X” icon to disconnect it.
Confirm the disconnection when prompted.
Reconnect Google Drive:
Open Sintra in an incognito browser window.
Access the Brain AI page.
Click the “Connect” button to link a new Google Drive account.
These steps resolve most integration issues. For unresolved problems, contact support. If you encounter issues with image uploads, verify that the file is in a supported format and manually follow the outlined steps for uploading.