If you were chatting with our Helpers on one of our applications and you want to continue the chat in another application - your chats will not automatically Sync. This means that even though you were chatting with the Helper on an iOS app - the chats will not automatically appear in the browser app and vice versa.
Chats with helpers are gone from the iOS app
If you were chatting with our helpers on a browser and want to proceed the conversation in the iOS app, you will need to refresh the app. Follow the apple's guideline's here: https://support.apple.com/en-us/109359
In case that doesn't help - reinstall the iOS app.
Chats with helpers are gone from the browser app
If you were chatting with our helpers on the iOS app and want to proceed the conversation in the browser app - make sure to refresh the browser.
In case that does not help - clearing your browser's cache and cookies for app.sintra.ai page specifically.
What to do if the chats are still gone?
If you tried refreshing the apps and the chats are still gone - reach out to our customer support.